---
title: I have not received a welcome email or any information to get started. What should I do?
description: Once you have signed up for service and submitted payment information, your account is then ready for onboarding and will take approximately 1-2 business days for you to receive your schedule and firs
---

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# I have not received a welcome email or any information to get started. What should I do?

Once you have signed up for service and submitted payment information, your account is then ready for onboarding and will take approximately 1-2 business days for you to receive your schedule and first pickup instructions. You will receive a set of 3 emails titled:

![laptop3](https://ask.recyclops.com/hs-fs/hubfs/Knowledge%20Base%20Images/laptop3.png?width=112&height=112&name=laptop3.png)

1\. Recyclops Welcome Email  

2\. 6 Key Points About Your Recyclops Pickup 

3\. Recyclops-- Your Pickup Schedule Has Been Set! 

 

Please be sure to **check all spam/junk/promotions folders** and filters to make sure you do not miss these necessary email communications. If you are still not finding any of the above emails, please contact our [Customer Experience Team](https://ask.recyclops.com/how-do-i-get-in-touch-with-someone?hsLang=en) and reference our [New Customer Guide](https://ask.recyclops.com/general-questions?hsLang=en#new-customer-guide) for information regarding your service and [first pickup instructions](https://ask.recyclops.com/what-do-i-do-for-my-first-pickup?hsLang=en). 

  ![MurphHome-16](https://ask.recyclops.com/hs-fs/hubfs/Murph/MurphHome-16.png?width=233&height=233&name=MurphHome-16.png)

**Please Note:**

If payment information is not submitted with initial sign up, your account will **NOT** be onboarded until we have received it. 

 

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