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General Questions
New Customer Guide
- When will I receive information about my pick up schedule?
- I have not received a welcome email or any information to get started. What should I do?
- Help! What do I do for my first pickup?
- I have not received my bags and my first pickup is tomorrow. What do I do?
- When do I receive my Recyclops bags?
- I have special address instructions. What is the procedure?
- How do I make payments? What payment methods are accepted?
FAQ's
- What items do you accept? What items do you not accept?
- Do you service my address?
- How do I start recycling with Recyclops?
- How does the glass service work? Is it different than the basic mixed recycling service?
- I don't need weekly or bi-weekly pickups. Do you offer monthly or on-demand pickups?
- Do I need a contract to start my Recyclops service?
- Do you offer recycling solutions for businesses and other enterprise?
- My area has now been franchised. What does that mean for me and my service?
- I don't have an email address. Do I need one to sign up?
- Can I Change my Pickup Day?
- Can I use my own cart for my recycling?
- I live in a rural area. Will animals get into my recycling?
- I am moving. How do I change my address?
- My email and/or phone number has changed. How do I change that on my account?
- My trash day is on the same day as my recycling pickup. How can I make sure my recycling is not collected with the trash?
- Where will you take my recycling when you pick it up?
- Can I drop off my recyclables at your facility?
Customer Experience
- Who am I talking to? Meet our CX team!
- How do I get in touch with someone at Recyclops?
- When are your Customer Experience specialists available?
- I submitted a support form and have not received a response. When should I expect a reply?
- What is LiveChat? How do I navigate it?
- Can I call Recyclops?
- I feel like recycling should be easier. Why are there so many rules?
- Can I text Recyclops?
Other
- Who is the CEO of Recyclops?
- Where are Recyclops Headquarters?
- How do I become an advocate for Recyclops?
- My current company was just acquired by Recyclops, do you transfer all of my information?
- How do I open/run a Recyclops franchise?
- What is Recyclops+? How does it work?
- Have a question and don't see it answered? Click here!
- Recyclops is now B-Corp Certified! What does that mean?