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Pickups & Schedule
I have questions about my Recyclops pickup!
Pickup Information
- What time should I put my recycling out?
- Recyclops missed my pickup. What do I do?
- My neighbor's recycling was missed as well as my own. What do I do?
- My recycling was picked up but there were items left behind. What now?
- I forgot to put out my recycling, did the driver come by already?
- I forgot to place my recycling out, can you come back and is there a fee?
- Why is my Recyclops driver picking up my recycling in an unmarked vehicle?
- Why is the driver taking pictures of my house?
- I was asked to send the coordinates to my service address. How do I do this, where do I send it, and why do I have to do this?
- Why am I receiving a tracking email? What is Cigo?
Procedures
- What is the procedure for pickup?
- Recycling Guidelines
- Do I have to clean my recyclables? Why is that?
- To separate or not to separate. Do my items need to be separated by material ?
- Do I have to place my recycling out the night before?
- Do I need to break down boxes before putting them out for pickup?
- Can I place my recycling on my doorstep?
- How much am I allowed to put out for pickup? Is there a limit for what will be taken?
- What should I do if I have extra recyclables for pickup?
- Adverse Weather: How do I protect my recyclables? Will pickup still happen?
- Some of my glass items broke. Does my glass have to be intact for pickup?
Scheduling
- What days are my recycling pickups on?
- How can I get a copy of my pickup schedule?
- I need to skip a pickup. What do I do?
- I am going on vacation and need to pause my service. What do I do?
- Can I get a one-time or bulk pickup?
- How can I set up reminders for my pickup?
- Why can't I view my pickup schedule?
- I received a reschedule email, but also a text confirming my pickup. Which is correct?
- My pickup day lands on a holiday, will this affect my collection?