My recycling was picked up but there were items left behind. What now?

Partial pickups typically occur when some of the recyclables are not in accordance with the following recycling guidelines:

• • Contamination and Unaccepted Items
  • Recycling not sorted (ex. glass in mixed recycling)
  • Items not bagged

• • Cardboard not broken down and flattened
  • Bags not tied off for pickup
  • Pickup exceeds the allotted size (without prior notification of larger pickup)
    • 4-5 bags
    • 8-10 large flattened cardboard

If you have ensured that your items are in accordance with the above guidelines and your recyclables were left by mistake, please submit a customer support form here to notify the Customer Experience team.