Why can't I view my pickup schedule?

If you are unable to locate your schedule, here are some common reasons why a calendar is not available in our system:

  • Payment information has not been provided
  • Your location has not yet been added to a route. 
  • There was a typo in your service address.
  • Your account has a past due balance and was removed from the route

laptop                 route

Sometimes the address may have some issues loading, so we encourage you type in your address a few times to see if your calendar will pull up, refresh your browser, or clearing your browser history/cache/cookies. If you have tried the above instructions and suspect that your address and account may be subject to any of the other mentioned issues, please submit a support form here and our Customer Experience team will be able to help get your schedule fixed.