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Recyclops Help Center
Pickups & Schedule
General Questions
New Customer Guide
FAQ's
Customer Experience
Other
Bags & Carts
All About Bags
Carts
Pickups & Schedule
Pickup Information
Procedures
Scheduling
Accepted Items
Billing & Subscriptions
FAQ's
Payments
Modify Service & Frequency
Account Portal
Driver Information
Pickups & Schedule
I have questions about my Recyclops pickup!
Pickup Information
What time should I put my recycling out?
Recyclops missed my pickup. What do I do?
My neighbor's recycling was missed as well as my own. What do I do?
My recycling was picked up but there were items left behind. What now?
I forgot to put out my recycling, did the driver come by already?
I forgot to place my recycling out, can you come back and is there a fee?
Why is my Recyclops driver picking up my recycling in an unmarked vehicle?
Why is the driver taking pictures of my house?
I was asked to send the coordinates to my service address. How do I do this, where do I send it, and why do I have to do this?
Why am I receiving a tracking email? What is Cigo?
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Procedures
What is the procedure for pickup?
Recycling Guidelines
Do I have to clean my recyclables? Why is that?
To separate or not to separate. Do my items need to be separated by material ?
Do I have to place my recycling out the night before?
Do I need to break down boxes before putting them out for pickup?
Can I place my recycling on my doorstep?
How much am I allowed to put out for pickup? Is there a limit for what will be taken?
What should I do if I have extra recyclables for pickup?
Adverse Weather: How do I protect my recyclables? Will pickup still happen?
Some of my glass items broke. Does my glass have to be intact for pickup?
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Scheduling
What days are my recycling pickups on?
How can I get a copy of my pickup schedule?
I need to skip a pickup. What do I do?
I am going on vacation and need to pause my service. What do I do?
Can I get a one-time or bulk pickup?
How can I set up reminders for my pickup?
Why can't I view my pickup schedule?
I received a reschedule email, but also a text confirming my pickup. Which is correct?
My pickup day lands on a holiday, will this affect my collection?
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Accepted Items
Can I recycle that? Common Items that are NOT recyclable
If an item has the recycle symbol on it, can I recycle it with you?
How to Recycle: Aluminum/Metal
How to Recycle: Plastic
How to Recycle: Glass
How to Recycle: Cardboard
How to Recycle: Paper
What is contamination?
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