---
title: My recycling was picked up but there were items left behind. What now?
description: More often than not partial pickups occur due to one of a few issues.
---

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# My recycling was picked up but there were items left behind. What now?

Partial pickups typically occur when some of the recyclables are not in accordance with the following recycling guidelines:

- - Contamination and Unaccepted Items
    - Recycling not sorted (ex. glass in mixed recycling)
    - Items [not bagged](https://ask.recyclops.com/do-i-need-to-bag-all-recyclables?hsLang=en)

- - [Cardboard](https://ask.recyclops.com/how-to-recycle-cardboard?hsLang=en) not broken down and flattened
    - Bags not tied off for pickup
    - Pickup exceeds the allotted size (without prior notification of larger pickup) 
          - 4-5 bags
          - 8-10 large flattened cardboard

![WebMurph3-02](https://ask.recyclops.com/hs-fs/hubfs/WebMurph3-02.png?width=168&height=181&name=WebMurph3-02.png)     ![bag2](https://ask.recyclops.com/hs-fs/hubfs/bag2.png?width=74&height=74&name=bag2.png)![bag5](https://ask.recyclops.com/hs-fs/hubfs/bag5.png?width=72&height=72&name=bag5.png)                   ![Recyclops Truck (1)-1](https://ask.recyclops.com/hs-fs/hubfs/Recyclops%20Truck%20(1)-1.png?width=193&height=117&name=Recyclops%20Truck%20(1)-1.png)

If you have ensured that your items are in accordance with the above guidelines and your recyclables were left by mistake, please submit a customer support form [here](https://ask.recyclops.com/kb-tickets/new?hsLang=en) to notify the Customer Experience team. 

**Please Note:**

**Casper, WY** customers are required to [sort materials](https://recyclops.com/locations/wyoming/natrona/casper/) by bin. Please do not use 13-gallon bags for your recyclables in this location. **Wasatch County** customers are not required to use the teal/blue bags for the mixed recycling and can use their own white/transparent 13-gallon bags. 

 

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