---
title: I was charged, but I did not receive service. What should I do?
description: Thank you for joining the Recyclops family! If you are seeing a charge on your credit or debit card statement it means that we have routed your location and have begun service.
---

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# I was charged, but I did not receive service. What should I do?

We are so excited to welcome you to the Recyclops family! If you are seeing a charge on your credit or debit card statement it means that we have routed your location and have begun service. Please check your spam or junk folders for your onboarding emails which include detailed information on how to prepare your recycling as well as your schedule information.

                                                   ![laptopmonster-03](https://ask.recyclops.com/hs-fs/hubfs/Knowledge%20Base%20Images/laptopmonster-03.png?width=187&height=187&name=laptopmonster-03.png)  
You can also view your schedule at any time by visiting [Find Your Pickup Schedule](https://recyclops.com/your-pickup-date/) at recyclops.com. Once you start entering your address, a dropdown will appear. Select the correct address and voila!

If you do not have any communication from us, please [click here](https://ask.recyclops.com/kb-tickets/new?hsLang=en) for further assistance. We appreciate your patience. We are working to create the best recycling experience for you and your family! 

 

 

 

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