I cannot login to the Customer Portal. What do I do?

The Customer Portal available at my.recyclops.com offers a convenient and user-friendly way for you to access and manage various aspects of your account. This includes viewing your account details, manage payment methods, checking your pickup schedule, and much more.

If you encounter any difficulties while trying to log into the portal, there are a couple of potential issues that could be causing the problem:

1. Your login has not yet been created: In this case, you will need to create your login using the email address you provided during the sign-up process. Once you have completed this step, your existing customer information will be pulled into the portal.

2. Your password needs to be reset: If you are experiencing the second issue, simply click on the "forgot password" option. This will allow you to reset your password by providing your registered email address.

Screenshot 2023-07-14 111421

If neither of these options resolves the issue, we recommend reaching out to our dedicated Customer Experience Team for further assistance. They will be more than happy to help you troubleshoot and resolve any login problems you may be experiencing.