I submitted a support form and have not received a response. When should I expect a reply?

Currently, our Customer Experience team is online contact only and not receiving incoming calls at this time. An option to receive a callback is listed on the ticket support form. Please expect a response 1-3 business days from the date of ticket submission and be sure to check your spam/junk folders in case a reply from a Customer Experience Specialist was delivered there.

Please do not submit additional support tickets for the same issue as it will push your inquiry further back into our queue and instead respond to the same email with any additional information you would like to add. 

laptop2                ThinkMurph-04

Please Note: In times of high ticket volume, response time on tickets may increase to up to 10 business days. We sincerely apologize for any inconvenience it may cause and work feverishly to return to our usual 1-3 business day response turnaround.