Our typical response time for tickets is 1-3 business days from the date of ticket submission. Be sure to check your spam/junk/promotions folders in case a reply from a Customer Experience Specialist was delivered there.
Please do not submit additional support tickets for the same issue as it will push your inquiry further back into our queue and instead respond to the same email with any additional information you would like to add.
Our Customer Experience Team is currently experiencing a large influx of tickets and the projected response time is now 5-7 business days. We apologize for any inconvenience this causes and appreciate your patience at this time.
If you have an issue that requires a more immediate response, please visit here.